Privacy policy
PRIVACY POLICY
Last Updated: July 7, 2024
Welcome to PMS Coach, provided by Indra VOF (“we”, “us”, or “our”). Your privacy is paramount to us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our mobile application, PMS Coach (the “App”), and our website, www.pms.coach (the “Website”). By accessing and using our App and Website (collectively referred to as our “Platform”), you consent to the practices described in this policy.
At Indra VOF, we are committed to protecting and respecting your privacy. Our Platform offers personalized health insights related to menstrual cycle tracking and symptom management. This Privacy Policy outlines the types of personal information we collect, how we use and protect this information, and your rights regarding your data.
Collection of Information
At PMS Coach, we gather various types of information to provide you with personalized insights and enhance your overall experience with our Platform. This includes information you share directly with us and information automatically collected during your use of the App and Website. By understanding the information we collect, you can better appreciate how we use it to tailor our services to your needs.
Types of personal information collected
- Information you provide to us
Account Data:
In order to set up your PMS Coach account, we ask you to provide personal information such as your first and last name, email address, and date of birth.
We collect and process your personal information to facilitate your login and use of the PMS Coach app. This data enables us to communicate with you regarding service-related matters, such as account details, app updates, and personalized insights based on the health data you track.
These communications may be delivered via in-app messages, reminders, notifications, or emails to ensure you remain informed and can fully benefit from the features offered by PMS Coach.
Health and Fitness Data:
We will collect the information you provide about your health and wellness as you use our Platform such as menstrual cycle tracking and associated experiences. This information helps us offer personalized tips and insights for your wellness.
Payment Information:
To manage subscriptions and payments within the PMS Coach app, we use RevenueCat, along with the in-app purchase systems provided by Apple (Apple App Store) and Google (Google Play Store). When you subscribe to our services, Apple or Google processes the payment information, and RevenueCat helps manage the subscription details.
Apple App Store and Google Play Store: When you make a purchase or subscribe through our App on iOS or Android, the transaction is handled directly by Apple or Google. We do not store or process your payment information directly. Apple and Google collect and process your payment data in accordance with their privacy policies.
RevenueCat: RevenueCat assists in managing your subscription data, including purchase history, subscription status, and transaction receipts. RevenueCat does not collect payment card details but receives information from Apple or Google to manage and verify your subscription.
For more information on how these third-party services manage your payment data, please review their privacy policies:
By using our App and subscribing to our services, you consent to the processing of payment data by these third-party providers.
Communication information:
When you send us an email or contact us through any other form of communication, we may collect your email address, name, and any other information you choose to provide. This information is used to respond to your inquiries and improve our services.
- Information we automatically collect
While using the Platform, we may automatically collect certain information, including:
Browser and Device Data:
We collect information about the browser and device you use to access our Platform, such as your IP address, device identifier, device type, operating system, browser type, screen resolution, operating system name and version, device manufacturer and model, language settings, and the version of the app or website you are visiting.
Usage Data:
We gather data on how you interact with our Platform, including time spent on the app and website, pages visited, links clicked, language preferences, performance of features, usage patterns, and the pages that led or referred you to our Platform. This helps us analyze trends and improve our services.
Aggregated, Anonymous, and De-Identified Data
We may transform the personal information we collect by aggregating, anonymizing, or de-identifying it, so it no longer identifies you personally. This "De-Identified Data" is stripped of components that could link it back to you. We use this data to enhance our services, perform research, and analyze trends. Since De-Identified Data cannot be traced back to any individual, it is not considered personal information and is not covered by this Privacy Policy.
Technical Data:
We may automatically collect information on app performance, such as crash reports and diagnostic data, which helps us enhance the App’s stability and functionality.
Device IDs:
We may collect unique device identifiers to support app functionality and security measures.
Use of Information
We may use your personal information in the following ways:
- To provide personalized content in the App
- To analyze your data and visualize it in the App
- To communicate with you about updates or changes of the App
- To provide you with the necessary support, handle questions, concerns or complaints
- To process payment, manage your orders, and account for applicable sales taxes
- To meet our commitments and responsibilities under any agreements we have with you
- To inform you about new products and services, promotions, and other opportunities that we think may interest you
- To safeguard all parties by preventing fraud and other illegal or unauthorized activities, and by ensuring a trustworthy, secure, and reliable online environment
- To comply with our legal obligations.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we are required to inform you of the legal bases for processing your personal data. We rely on the following legal grounds:
- Consent: We process your personal information based on your consent, which you provide when you register for our services, update your settings, or use our Platform. You have the right to withdraw your consent at any time.
- Performance of a Contract: We process your data to fulfill our contractual obligations to you, such as providing access to the PMS Coach app and related services.
- Legitimate Interests: We may process your information for our legitimate interests, which include improving our services, ensuring the security of our Platform, and conducting analytics to better understand our users' needs. We balance these interests against your privacy rights and ensure they do not override your interests or fundamental rights and freedoms.
- Compliance with Legal Obligations: We process your personal data to comply with legal and regulatory requirements, such as responding to lawful requests from public authorities or ensuring compliance with applicable laws and regulations.
Sharing of Information
Our service providers: We may share your information with third-party service providers to support our operations and provide our services. This includes services for data storage and management, email communications, app development and maintenance, and subscription management. These providers only access your information as necessary to perform their functions and are required to maintain the confidentiality and security of your information.
Compliance and Legal Obligations: We may disclose your personal information when required to comply with legal obligations or to protect the rights, property, or safety of PMS Coach, our users, or others. This may include sharing information for fraud prevention, credit risk reduction, and to meet legal and regulatory requirements.
Data Security
We prioritize the security of your personal information and have implemented robust technical and organizational measures to protect it. These measures are designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
Despite our efforts, no method of electronic transmission or storage is entirely secure. Therefore, we cannot guarantee absolute security of your data. We encourage you to take precautions to protect your personal information when using our Platform, such as using strong passwords and accessing our Platform from secure devices.
Data Storage and Transfer
Your personal information is stored and processed on servers managed by Firebase, a service provided by Google. Firebase data centers are located in multiple regions worldwide, including but not limited to the United States and the European Union. These locations are chosen to ensure high availability and reliability of our services.
Security Measures
We implement robust technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments.
International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information. These transfers are made in compliance with GDPR requirements, using mechanisms such as the European Commission's standard contractual clauses or transfers to countries that have received an adequacy decision.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period is determined based on the nature of the data and the purposes for which it is collected and processed.
User Rights
You have the right to access, correct, delete, and transfer your personal data. You can exercise these rights by contacting us at contact@pms.coach.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Platform and to analyze our website and app usage. These technologies help us understand user behavior, track user engagement, and improve our services.
Google Analytics
We use Google Analytics to collect information about your use of our app and website. Google Analytics uses cookies and similar technologies to gather data about how you interact with our Platform, including your IP address, device information, browser type, operating system, and pages visited. This information is used to analyze and improve our services and user experience.
Purpose of Cookies and Tracking Technologies
The primary purposes of using these technologies are:
- To understand how users interact with our Platform and identify areas for improvement.
- To measure the effectiveness of our marketing campaigns.
- To compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
- To enhance user experience by remembering your preferences and settings.
- Managing Cookies and Tracking Technologies
You can control and manage cookies and tracking technologies in several ways:
- Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to block cookies or alert you when cookies are being sent.
- Google Analytics Opt-Out: You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On.
- Device Settings: For the app, you can manage your preferences through your device settings by adjusting the settings to restrict tracking.
Please note that disabling cookies and tracking technologies may affect the functionality and availability of certain features on our Platform.
For more information on how Google Analytics collects and processes data, please refer to the Google Privacy Policy.
Third-Party Links
Our Platform may contain links to third-party websites or services that are not operated by us. These links are provided for your convenience and reference only. We do not have control over the privacy practices or the content of these third-party sites.
When you click on a third-party link, you will be directed to that third party's website or service. We encourage you to review the Privacy Policy of every site you visit or service you use.
We are not responsible for the privacy practices or the content of third-party websites or services. This Privacy Policy applies solely to information collected by our Platform. By accessing third-party links, you acknowledge and agree that we are not responsible for the availability, accuracy, or reliability of any third-party content, and we are not liable for any loss or damage that may arise from your use of these third-party websites or services.
Children’s Privacy
The App not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information from our records as soon as possible.
By using the App, you represent that you are at least 16 years old.
International Data Transfers
Please be aware that your information may be transferred to, stored, and processed by us in our facilities and by third parties with whom we may share your personal information, in the United States and other countries.
If you are a resident of the European Economic Area (EEA), United Kingdom (UK), or Switzerland, please note that these countries may not have data protection laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.
Safeguards for International Transfers
To ensure the protection of your personal information when it is transferred internationally, we have implemented appropriate safeguards, such as:
- Standard Contractual Clauses: We use standard contractual clauses approved by the European Commission to ensure that your personal data is protected when transferred to countries outside the EEA, UK, or Switzerland.
- Additional Safeguards: Where applicable, we implement additional safeguards in accordance with the requirements of applicable data protection laws.
If you have any questions about our international data transfers or the safeguards we have in place, please contact us at contact@pms.coach.
Changes to the Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. Significant changes will be communicated through the App or our website, encouraging you to review the Privacy Policy periodically.
Contact Information
For any questions or concerns about our Privacy Policy, please reach out to us at contact@pms.coach.
By using the PMS Coach App, you acknowledge and agree to this Privacy Policy. We encourage you to review it regularly to stay informed of any updates. Your continued use of the App after changes signifies your acceptance of the revised policy.